Refund policy

Returns and Refunds

We accept return requests within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.

How to request a return

To request a return, first email winterreadyshop@gmail.com with your order number and the reason for your return. For a damaged product, include clear photos and a video showing the damage. Winter Ready Shop must review and approve your return request before you send any items back. Once approved, we will provide return instructions. These requirements do not limit your rights under applicable consumer protection laws.

Return address: [INSERT CONFIRMED RETURN ADDRESS BEFORE PUBLISHING]. Do not send items to the address on the shipping package unless we confirm it is the correct return address.

Return shipping

For change-of-mind returns, customers pay return shipping costs. Original shipping charges are non-refundable unless required by applicable law. If an item arrives damaged, defective, or incorrect, first email winterreadyshop@gmail.com with your order number and clear photos of the issue. For damaged products, also include a video showing the damage. We will review your request and arrange a suitable resolution at no additional cost to you. Please do not send the product back until Winter Ready Shop has approved the return and provided instructions. Your rights under applicable consumer protection laws remain unaffected.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact winterreadyshop@gmail.com.